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Driver accreditation - Knowledge test & training for taxis

Anyone wanting to drive a taxi in the Metropolitan or Urban & Large Regional zones now needs to pass the Knowledge test.

The Knowledge test was developed by the Taxi Services Commission (TSC) and is specifically designed for Victorian drivers. It is broadly based on the nationally recognised Certificate II in Driving Operations TLI21210 (taxi) course. Book online to sit the test.

The Knowledge Handbook is now available to support aspiring and current taxi drivers. The Knowledge handbook is made up of a number of modules. Each module is available as a separate download below. You will need to download all modules to have the complete handbook. The handbook may be updated occasionally. To stay up-to-date with any important changes, subscribe to the Taxi eNews.

KNOWLEDGE HANDBOOK Introduction KNOWLEDGE HANDBOOK Driver Behaviour General understanding for drivers KNOWLEDGE HANDBOOK Knowing your way around MelbourneKNOWLEDGE HANDBOOK Driving a Hire Car Knowledge Handbook - WAT

Information on this page

What is the Knowledge test?

The Knowledge test will ensure taxi and hire car drivers have a broad range of proficiencies including geographical knowledge, English literacy, disability awareness and general customer service skills. The Knowledge test must be undertaken before accreditation will be granted in the Metropolitan or Urban and Large Regional Zones.

There are three modules which make up the Knowledge test for those wanting to become a taxi driver:

  • General Assessment
  • Driver Behaviour Assessment and
  • Geographical Assessment.

An optional Wheelchair Accessible Taxi (WAT) assessment is also available.

The type and number of modules which a driver will need to sit is dependent on which zone they intend to work in.

Remember, new zones are now in place.

The following table outlines the modules required for new applicants:

Assessment

Metropolitan Taxi Zone

Urban & Large Regional Taxi Zone

General Assessment

Yes

Yes

Driver Behaviour Assessment

Yes

Yes

Geographical Assessment

Yes

No

For more detailed information on the assessments required, refer to Knowledge test driver requirements.

You should also consider:

  • Drivers in Regional and Country taxi zones are not required to pass the Knowledge test however still require driver accreditation.
  • Existing metropolitan and urban taxi drivers and metropolitan hire car drivers renewing their accreditation within five years of first receiving it will also need to pass relevant Knowledge assessments.
  • Although it is not a requirement, drivers who have been accredited for more than five years are welcome to sit the Knowledge test too.
  • You can attempt any assessment of the Knowledge up to eight times within a 12 month period.
  • Recognition of prior learning will not be accepted as a substitute for passing the Knowledge test.

Prepare for the test

Before sitting the Knowledge test, read through the relevant handbooks. The handbooks are designed to support aspiring and current taxi drivers in Victoria.

It is the applicant's responsibility to undertake sufficient study and ensure they are adequately prepared for each assessment. Applicants may choose to complete the Certificate II in Driving Operations, which can be completed through various training organisations. While this may assist applicants in successfully passing the Knowledge test it is not a mandatory requirement of driver accreditation.

To help you prepare for the Knowledge test, please take a look at our interactive video. This video will demonstrate how the system works and give you the opportunity to do some practice questions.

Knowledge training

While undertaking training prior to sitting the Knowledge is not mandatory, it is recommended that drivers undertake some form of training prior to attempting the assessments.

There are currently three providers that offer training specifically tailored for the Knowledge test. Please contact the training providers directly for more information on training options:

Provider Phone Email

Silvertop Taxi Driving Centre

03 8413 8117 support@silvertop.edu.au

13CABS

03 9921 0272 (Oakleigh office)
03 9480 0377 (Preston office)
n/a

Technical Advanced Training

03 9309 0059    info@advancetraining.com.au

It is the applicant's responsibility to undertake sufficient study and ensure they are adequately prepared for each assessment. Applicants may choose to complete the Certificate II in Driving Operations, which can be completed through various training organisations. While this may assist applicants in successfully passing the Knowledge test it is not a mandatory requirement of driver accreditation.

The TSC Knowledge test assessments are broadly based on the following units of competency from within – Certificate II in Driving Operations TLI21210. For more information and supporting documents on the units of competency used to develop the Knowledge test, visit Knowledge assessments and units of competency.

Book online

The Driver Knowledge Testing Services (DKTS) website will be unavailable for 24 hours from 5.30pm on Friday 21 August due to a system update. Users will not be able to log in or make bookings during this time.

Before you register you must:

  • have a full and current Victorian Driver's Licence
  • have a current Visa/Master credit card or Visa/Master debit card for payment.

Book in for the Knowledge test here (www.driverknowledge.com.au).

Note: Users of the Driver Knowledge Testing Service can move their own bookings up to 48 hours prior to the date of the booking. Find out how to use this function here.

Book in for the Wheelchair Accessible Taxi (WAT) practical assessment here (www.wheelchairassessment.wordpress.com).

Testing locations

The Knowledge assessments are administered by Genix via the providers below. Please note that tests cannot be booked or paid for at venues – these services are only available online. You should also be aware that test venues do not provide driver training.

The Knowledge assessments are available at the following locations:

Area Venue Address Session times
CBD IT Futures 1/424 St Kilda Road
Melbourne VIC 3004

Monday 9.00 am to 5.30 pm

Tuesday 9.00 am to 5.30 pm

Wednesday 9.00 am to 5.30 pm

Thursday 9.00 am to 5.30 pm

Friday 9.00 am to 5.30 pm

Tullamarine

The Challenge Centre

3/68 Lambeck Drive
Tullamarine VIC 3043

Tuesday 9.30 am to 5.00 pm

Wednesday 9.30 am to 5.00 pm

Thursday 9.30 am to 5.00 pm

Friday 9.30 am to 5.00 pm

Ringwood MEGT Institute 251 Maroondah Highway
Ringwood VIC 3134
Thursday 9.00 am to 4.00 pm
Frankston Nepean Industry Edge Training (NIET) 405 Nepean Highway 
Frankston VIC 3199
Monday 9.00 am to 4.00 pm
Bendigo

Continuing Education Bendigo

22 McLaren Street
Bendigo VIC 3550

10 September 2015 9.00 am to 4.00 pm

8 October 2015 9.00 am to 4.00 pm

Ballarat Ballarat Learning Exchange 36 Camp Street
Ballarat VIC 3350
26 August 2015 9.00 am to 4.00 pm

1 September 2015 9.00 am to 4.00 pm

25 September 2015 9.00 am to 4.00 pm

23 October 2015 9.00 am to 4.00 pm
GeelongHR4BusinessLevel 1, 77 Yarra Street
Geelong VIC 3220
8 September 2015 9.30 am to 4.30 pm 

6 October 2015 9.30 am to 4.30 pm
Southbank

Genix Ventures

Level 2, 18 Kavanagh Street
Southbank VIC 3006

Monday 9:30 am to 4:30 pm

Tuesday 9:30 am to 4:30 pm

Wednesday 9:30 am to 4:30 pm

Thursday 9:30 am to 4:30 pm

Friday 9:30 am to 4:30 pm

After the test

When you've finished your module, you will be given an overall assessment result – pass or not yet competent.

You will also receive a percentage score upon completion showing the percentage of the 55 questions that you got right. The pass mark for each module is 85%.

This information will assist you in working out how much more study is required, if any.

Driver training for wheelchair accessible taxis

Taxi drivers can also apply for a Wheelchair Accessible Taxi (WAT) endorsement to be added to their driver accreditation by successfully passing the WAT module. Once they have been assessed as competent to be WAT endorsed they can drive a Wheelchair Accessible Taxi.

The TSC assessment requirements for a taxi driver to become accredited to drive a Wheelchair Accessible Taxi include successfully completing the following Knowledge modules (in order):

(a) Wheelchair Accessible Taxi (WAT) Endorsement – Theoretical assessment (computer based)

(b) Wheelchair Accessible Taxi (WAT) Endorsement – Practical assessment

The TSC Wheelchair Accessible Taxi (WAT) Endorsement modules are broadly based on Provide wheelchair accessible taxi services to passengers with disabilities – TLIC2040A unit of competency, from Certificate II in Driving Operations – TLI21210.

Wheelchair Accessible Taxi driver training outside the metropolitan zone

Drivers outside the metropolitan and urban zones can complete in house training with their operator or network service provider. After this is completed an assessment will be conducted by a Taxi Services Commission approved assessor in line with the National Training Framework competency standards.

Other courses

To ensure that applicants are competent and have the ability to provide a quality service, we may require applicants to undertake additional courses of training.

The requirement to complete additional training will depend on individual circumstances.

These courses include:

We will advise applicants which of the above courses, if any, they will be required to undertake.

Knowledge test informational brochure (PDF 341.1 KB)

Knowledge test statistics

Find out how many people have passed the Knowledge test and statistics.