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Driver accreditation - Knowledge test & training

From 30 June 2014, anyone wanting to drive a taxi in the Metropolitan or Urban & Large Regional zones will need to pass the Knowledge test.

The Knowledge test has been developed by the Taxi Services Commission (TSC) and is specifically designed for Victorian drivers. It is broadly based on the nationally recognised Certificate II in Driving Operations TLI21210 (taxi) course.

Information on this page

Requirements to register and book for the Knowledge test

Before you enrol you must:

  • have a full and current Victorian Driver's Licence
  • have a current Visa/Master credit card or Visa/Master debit card for payment.

Knowledge details

The Knowledge test will ensure taxi and hire car drivers have a broad range of proficiencies including geographical knowledge, English literacy, disability awareness and general customer service skills. The Knowledge must be undertaken before accreditation will be granted in the Metropolitan or Urban and Large Regional Zones.

There are three modules which make up the Knowledge test:

  • General Assessment
  • Driver Behaviour and
  • Geographical Assessment.

An optional Wheelchair Accessible Taxi (WAT) module is also available.

The type and number of modules which a driver will need to sit is dependent on which zone they intend to work in.

Remember, new zones have been in place from 30 June 2014.

The following table outlines the modules required for new applicants: 


Metropolitan Taxi Zone

Urban & Large Regional Taxi Zone

General Assessment



Driver Behaviour



Geographical Assessment



For more detailed information on the modules required, refer to the Knowledge test driver requirements.

Prepare for the test

Before sitting the Knowledge, you should consider:

  • Drivers in Regional and Country taxi zones are not required to pass the Knowledge test however still require driver accreditation.
  • Existing metropolitan and urban taxi drivers and metropolitan hire car drivers renewing their accreditation within five years of first receiving it will also need to pass relevant Knowledge modules. Information for renewing drivers can be found here.
  • Accredited drivers can currently renew for a further nine months, allowing time to undertake the relevant Knowledge modules. This will only be available until 31 December 2014.
  • Although it is not a requirement, drivers who have been accredited for more than five years are welcome to sit the Knowledge test too.
  • Recognition of prior learning will not be accepted as a substitute for passing the Knowledge test.

Before sitting the Knowledge test, read through these guidelines- 'Becoming accredited to drive a taxi or hire car' (below). They provide an overview of what you can expect from the test, as some sample question types:

For more information on what to expect when sitting test, see Driver Knowledge test instructions.

It is the applicant's responsibility to undertake sufficient study and ensure they are adequately prepared for each assessment. Applicants may choose to complete the Certificate II in Driving Operations, which can be completed through various training organisations. While this may assist applicants in successfully passing the Knowledge test it is not a mandatory requirement of driver accreditation.

The TSC Knowledge test assessments are broadly based on the following units of competency from within – Certificate II in Driving Operations TLI21210. The following table provides details about each competency:

Unit of competency Documents
Complete introduction to the transport industry (TLIL2060A)
Provide taxicab customer service (TLII2019A)
Carry out financial transactions and maintain records (TLIP2037A)
Use communication systems in a taxicab (TLIB2090A)
Comply with safety and security procedures (TLIF2072A)
Identify major roads, services and attractions (TLIH3004A)
Drive taxicab (TLIC2009A)
Provide wheelchair accessible taxi services to passengers with disabilities (TLIC2040A)

For more information on the units of competency used to develop the Knowledge test, visit Knowledge modules and units of competency.

Knowledge training

While undertaking training prior to sitting the Knowledge is not mandatory, it is recommended that drivers undertake some form of training prior to attempting the modules.

There are currently three providers that offer training specifically tailored for the Knowledge test. Please contact the training providers directly for more information on training options.

Silvertop Taxi Driving Centre

Phone: 03 8413 8117
Email: support@silvertop.edu.au


Phone: 03 9921 0272 (Oakleigh office)
Phone: 03 9480 0377 (Preston office)

Technical Advanced Training

Phone: 03 9309 0059   
Email: info@advancetraining.com.au

New Drivers

The TSC advises that is the applicant's responsibility to undertake sufficient study and ensure that are adequately prepared for each module.

Applicants may choose to complete the Certificate II in Driving Operations TLI21210 (taxi) course, which can be completed through various training providers; however, this training is not a mandatory requirement. For a list of training providers see Registered Training Providers.

Before you under-take any modules of the Knowledge test, you should consider your driving history, any previous criminal offence and your level of health and fitness, as these may affect your ability to gain accreditation to become a taxi or hire car driver.

Book in for the Knowledge

Genix has been selected to deliver the Knowledge test. Read the media release

To sit the Knowledge test you need to book-in online.

Note: The online booking system is available at any time, however please note that testing will not be available on public holidays and some other days during the Christmas period. The online booking system will show whether testing is available on your preferred date.

Book online here: www.driverknowledge.com.au for the General Assessment, Driver Behaviour, Geographical Assessment and WAT theoretical modules.

Book online here: www.wheelchairassessment.wordpress.com for the WAT practical assessment.

Where can I sit the Knowledge?

Please note that tests cannot be booked or paid for at venues – these services are only available online. You should also be aware that test venues do not provide driver training.

The Knowledge test can be taken at the following locations.

CBD Venue


IT Futures


1/424 St Kilda Road
Melbourne VIC 3004

Session times 

Monday 9.00am to 5.30pm

Wednesday 9.00am to 5.30pm

Tullamarine Venue


The Challenge Centre


3/68 Lambeck Drive
Tullamarine VIC 3043

Session times

Tuesday 9.30am to 5.00pm

Friday 9.30am to 5.00pm

Ringwood Venue


MEGT Institute


251 Maroondah Highway
Ringwood VIC 3134

Session times  

Thursday 9.00am to 4.00pm

Frankston Venue


Nepean Industry Edge Training (NIET)


405 Nepean Highway
Frankston VIC 3199

Session times  

Monday 9.00am to 4.00pm

Knowledge test informational brochure (PDF, 590.3 KB, 2 pp.)

Driver training for wheelchair accessible taxis

Taxi drivers can also apply for a Wheelchair Accessible Taxi (WAT) endorsement to be added to their driver accreditation by successfully passing the WAT assessment. Once they have been assessed as competent to be WAT endorsed they can drive a Wheelchair Accessible Taxi.

The TSC assessment requirements for a taxi driver to become accredited to drive a Wheelchair Accessible Taxi include successfully completing the following Knowledge modules (in order):

(a) Wheelchair Accessible Taxi (WAT) Endorsement – Theoretical assessment (computer based)

(b) Wheelchair Accessible Taxi (WAT) Endorsement – Practical assessment

The TSC Wheelchair Accessible Taxi (WAT) Endorsement modules are broadly based on Provide wheelchair accessible taxi services to passengers with disabilities – TLIC2040A unit of competency, from Certificate II in Driving Operations – TLI21210.

Wheelchair Accessible Taxi driver training outside the metropolitan zone

Drivers outside the metropolitan and urban zones can complete in house training with their operator or network service provider. After this is completed an assessment will be conducted by a Taxi Services Commission approved assessor in line with the National Training Framework competency standards.

Other courses

To ensure that applicants are competent and have the ability to provide a quality service, we may require applicants to undertake additional courses of training.

The requirement to complete additional training will depend on individual circumstances.

These courses include:

We will advise applicants which of the above courses, if any, they will be required to undertake.