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Driver accreditation - Knowledge test & training for taxis

From 30 June 2014, anyone wanting to drive a taxi in the Metropolitan or Urban & Large Regional zones will need to pass the Knowledge test.

The Knowledge test has been developed by the Taxi Services Commission (TSC) and is specifically designed for Victorian drivers. It is broadly based on the nationally recognised Certificate II in Driving Operations TLI21210 (taxi) course.

The information below is also available as a complete document:

Information on this page

Requirements to register and book for the Knowledge test

Before you enrol you must:

  • have a full and current Victorian Driver's Licence
  • have a current Visa/Master credit card or Visa/Master debit card for payment.

Knowledge details

The Knowledge test will ensure taxi and hire car drivers have a broad range of proficiencies including geographical knowledge, English literacy, disability awareness and general customer service skills. The Knowledge must be undertaken before accreditation will be granted in the Metropolitan or Urban and Large Regional Zones.

There are three assessments which make up the Knowledge test:

  • General Assessment
  • Driver Behaviour Assessment and
  • Geographical Assessment.

An optional Wheelchair Accessible Taxi (WAT) assessment is also available.

The type and number of assessments which a driver will need to sit is dependent on which zone they intend to work in.

Remember, new zones have been in place from 30 June 2014.

The following table outlines the assessments required for new applicants: 

Assessment

Metropolitan Taxi Zone

Urban & Large Regional Taxi Zone

General Assessment

Yes

Yes

Driver Behaviour Assessment

Yes

Yes

Geographical Assessment

Yes

No

For more detailed information on the assessments required, refer to Knowledge test driver requirements.

Prepare for the test

Before sitting the Knowledge, you should consider:

  • Drivers in Regional and Country taxi zones are not required to pass the Knowledge test however still require driver accreditation.
  • Existing metropolitan and urban taxi drivers and metropolitan hire car drivers renewing their accreditation within five years of first receiving it will also need to pass relevant Knowledge assessments. Information for renewing drivers can be found here.
  • Although it is not a requirement, drivers who have been accredited for more than five years are welcome to sit the Knowledge test too.
  • You can attempt any assessment of the Knowledge up to two times within a 12 month period.
  • Recognition of prior learning will not be accepted as a substitute for passing the Knowledge test.

Before sitting the Knowledge test, read through these guidelines- 'Becoming accredited to drive a taxi or hire car' (below). They provide an overview of what you can expect from the test, as some sample question types:

For more information on what to expect when sitting test, see Driver Knowledge test instructions.

It is the applicant's responsibility to undertake sufficient study and ensure they are adequately prepared for each assessment. Applicants may choose to complete the Certificate II in Driving Operations, which can be completed through various training organisations. While this may assist applicants in successfully passing the Knowledge test it is not a mandatory requirement of driver accreditation.

The TSC Knowledge test assessments are broadly based on the following units of competency from within – Certificate II in Driving Operations TLI21210. The following table provides details about each competency:

Unit of competency Documents
Complete introduction to the transport industry (TLIL2060A)
Provide taxicab customer service (TLII2019A)
Carry out financial transactions and maintain records (TLIP2037A)
Use communication systems in a taxicab (TLIB2090A)
Comply with safety and security procedures (TLIF2072A)
Identify major roads, services and attractions (TLIH3004A)
Drive taxicab (TLIC2009A)
Provide wheelchair accessible taxi services to passengers with disabilities (TLIC2040A)

For more information on the units of competency used to develop the Knowledge test, visit Knowledge assessments and units of competency.

Knowledge training

While undertaking training prior to sitting the Knowledge is not mandatory, it is recommended that drivers undertake some form of training prior to attempting the assessments.

There are currently three providers that offer training specifically tailored for the Knowledge test. Please contact the training providers directly for more information on training options.

Silvertop Taxi Driving Centre

Phone: 03 8413 8117
Email: support@silvertop.edu.au

13CABS

Phone: 03 9921 0272 (Oakleigh office)
Phone: 03 9480 0377 (Preston office)

Technical Advanced Training

Phone: 03 9309 0059   
Email: info@advancetraining.com.au

New Drivers

The TSC advises that is the applicant's responsibility to undertake sufficient study and ensure that are adequately prepared for each assessment.

Applicants may choose to complete the Certificate II in Driving Operations TLI21210 (taxi) course, which can be completed through various training providers; however, this training is not a mandatory requirement. For a list of training providers see Registered Training Providers.

Before you under-take any assessments of the Knowledge test, you should consider your driving history, any previous criminal offence and your level of health and fitness, as these may affect your ability to gain accreditation to become a taxi or hire car driver.

Book in for the Knowledge

For more information, see Book in for the knowledge.

Driver training for wheelchair accessible taxis

Taxi drivers can also apply for a Wheelchair Accessible Taxi (WAT) endorsement to be added to their driver accreditation by successfully passing the WAT assessment. Once they have been assessed as competent to be WAT endorsed they can drive a Wheelchair Accessible Taxi.

The TSC assessment requirements for a taxi driver to become accredited to drive a Wheelchair Accessible Taxi include successfully completing the following Knowledge assessments (in order):

(a) Wheelchair Accessible Taxi (WAT) Endorsement – Theoretical assessment (computer based)

(b) Wheelchair Accessible Taxi (WAT) Endorsement – Practical assessment

The TSC Wheelchair Accessible Taxi (WAT) Endorsement assessments are broadly based on Provide wheelchair accessible taxi services to passengers with disabilities – TLIC2040A unit of competency, from Certificate II in Driving Operations – TLI21210.

Wheelchair Accessible Taxi driver training outside the metropolitan zone

Drivers outside the metropolitan and urban zones can complete in house training with their operator or network service provider. After this is completed an assessment will be conducted by a Taxi Services Commission approved assessor in line with the National Training Framework competency standards.

Other courses

To ensure that applicants are competent and have the ability to provide a quality service, we may require applicants to undertake additional courses of training.

The requirement to complete additional training will depend on individual circumstances.

These courses include:

We will advise applicants which of the above courses, if any, they will be required to undertake.

Knowledge test informational brochure (PDF, 306.5 KB, 2 pp.)