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Travelling with a disability

The Taxi Services Commission is responsible for ensuring transport services, including taxis, are accessible for all members of the community, including people with a disability. This page provides information on accessible taxi services across the state.

Information on this page

Wheelchair Accessible Taxis

Photo of a wheelchair accessible taxi

Wheelchair accessible taxis

Wheelchair accessible taxis (WATs) allow people who use wheelchairs to travel in their wheelchair provided that they and the wheelchair can be safely restrained in the vehicle. 

WATs are vehicles designed to carry 1 or more people seated in wheelchairs (depending upon the vehicle type) and between 4 and 11 passengers when not configured to carry wheelchairs. 

Scooters, Princess, and other 'high-care' chairs must not be transported in wheelchair accessible taxis if the passenger is seated in them.

However, they can be carried in a WAT if both:

  • the taxi driver can safely restrain the chair to stop it moving, and
  • the passenger can transfer into a fixed seat in the vehicle and use the seat belt.

Read more about mobility aids in wheelchair accessible taxis.

WATs are required to give priority to bookings by people who use wheelchairs but may be used to carry other passengers when not engaged with wheelchair bookings. When not carrying wheelchair passengers, WATs have the same operating rights and conditions as standard taxis, but charge a higher high occupancy fee (metropolitan) and high occupancy fare (Geelong, Ballarat, Bendigo, Country and Regional) when carrying 5 or more passengers.

Booking a WAT

WATs are available in Melbourne and regional areas. Ask for a WAT when you book. In Melbourne, call 8413 7202 or 9277 3877

To book a WAT in Melbourne, call:

  • Silver Top Taxis on 8413 7202
  • Yellow Cabs on 13 6294 

In regional areas, call your local taxi depot and ask for a WAT. See the Yellow Pages for contact numbers.

Multi Purpose Taxi Program

The Multi Purpose Taxi Program (MPTP) is available to assist with the travel needs of people with severe and permanent disabilities by offering discounted taxi fares to members of the program.

Lifting fee

When carrying an MPTP member with a wheelchair or scooter (M31) taxi card, drivers receive a lifting fee when loading and unloading passengers from wheelchair accessible taxis. In non-metropolitan Victoria a lifting fee is also paid for loading a wheelchair into the boot of a sedan or station wagon.

The lifting fee is covered under your MPTP membership. The current lifting fees are:

  • Lifting fee for wheelchair accessible taxis is $16.00.
  • Lifting fee for conventional taxis in outer-suburban, urban and country zones is $8.00.

Please note the lifting fee recognises the time it takes drivers to load and unload wheelchair and scooter users.

The taxi meter must not be turned on while an MPTP passenger with an M31 taxi card is being loaded or unloaded.

Drivers do not receive the lifting fee when carrying passengers who do not have an M31 card. The taxi meter must not be turned on while a wheelchair or scooter is being loaded or unloaded.

Passengers do not pay a lifting fee to the driver. If a driver asks you to pay a lifting fee, take their details and report this to us.

Initiatives

Initiatives to improve the availability and reliability of taxi services for people who use wheelchairs include:

  • subsidising the cost of replacement or new Wheelchair Accessible Taxis in country Victoria
  • setting stringent wheelchair work service delivery benchmarks for taxi depots.